The item I would like is out of stock, what should I do?

Please CONTACT us with the details of your desires and we will make sure that you are the first to know as soon as they are back in stock. 

How do I return an item?

To return an item, please visit RETURNS and follow the guidance provided. 

How do I exchange an item?

To exchange an item, please visit RETURNS and follow the guidance provided. 

Can I change my delivery address?

We are unfortunately unable to change the delivery address for an order once it has been placed. 

Do you offer trade discounts?

We absolutely do. To apply just send a copy of your business card or a link to your website with your contact details and a copy of your business license or VAT registration to info@thecolombiacollective.co.uk
Do you offer wholesale accounts?

We absolutely do. To find out more please send us some more information about you and your business to info@thecolombiacollective.co.uk 

How do you price your items?


By designing our own collections and selling exclusively online, we eliminate typical industry markups. Given the time and materials that go into crafting our pieces, we provide the best prices possible to make sure our artisans are paid fairly and we are able to cover our operating costs. 

Are the artisans paid fairly?


When we first started, we set out to build a company that celebrates the people behind our products and creates opportunities for artisan entrepreneurs across Colombia. We are 100% transparent with our artisans, often working together to determine the costs of the products based on the skill level and time it takes to produce, allowing for a competitive price to the consumer whilst also providing the best possible price for the artisan. We ensure fair trade standards are always met whilst also covering the cost of materials in advance so that the artisans don’t have to take out loans to complete the order. 

How do you find your artisan partners?

We look for artisan partners who are the best at what they do. This takes a lot of research, travel, and often a process of trial and error. Many of our greatest relationships have been built through the most unexpected circumstances. There isn’t a particular formula for finding great people – we simply look for people who are keen and passionate about their craft.

STILL NEED HELP?

Burning questions, styling advice, or anything else we can help with – email us at info@thecolombiacollective.co.uk
We love to hear from you!